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DELIVERY TIMES & COSTS
Please note, orders containing sale items may take a further 48 hours to arrive if you select Standard or Express shipping.
Once your order has left us, you will receive an email containing an air waybill number to track its progress online.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
EXCHANGES & RETURNS
Returning an item couldn?t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 2 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address within Monterrey area for free.
Shipping is complimentary on all MTY exchanges; however, if you are based outside the area you will need to send the package with the merchandise to us and pay for delivery.
Please make sure your items are returned new, unused and with all HOUSE OF ZATT and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing email@example.com if you have any further questions.
RETURNING YOUR PURCHASE
If your purchase is not exactly what you are looking for, you have 2 days from receiving your order to arrange your exchange or return, book your complimentary collection and have your items sent back to us.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email firstname.lastname@example.org if you intend to do this.
All items must be returned new, unused and with all HOUSE OF ZATT and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your HOUSE OF ZATT account.
Your purchase should be sent back to us within the 2 days of receiving your order. Returns outside of this period are accepted at the discretion of HOUSE OF ZATT.
Please take care trying on items as all products must be returned in a new and unused condition with all HOUSE OF ZATT and designer garment tags still attached.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Lingerie & Swimwear
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
To arrange a gift return, please email email@example.com and we will assist you further.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your HOUSE OF ZATT account and send the faulty goods back to us within 2 days of receiving your order.
We have made every effort to display the colors of our products that appear on HOUSE OF ZATT as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
We accept Visa, MasterCard and American Express cards.
Please note, payment is only debited from your card at time of dispatch.
All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Monday - Friday: 10am - 6pm
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