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WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact a stylist or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: accounting, billing, reporting and audit; credit checking or screening; authentication and identity checks; credit, debit or other payment card verification and screening; debt collection; safety, security, health, training, administrative and legal purposes; data matching and dedupe, statistical and market analysis, and marketing information; advertising and marketing for us, our Group and third parties; developing, testing and maintaining systems; studies, research and development; customer surveys; customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; where required by law or in connection with legal proceeding or disputes; and any other uses set out in the terms and conditions for use of our services.
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
How our online services are used: We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyze it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organizations, but the information we provide will not include details that would allow these organizations to identify you.
SAFEGUARDING YOUR PERSONAL INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require.
Monday - Friday: 10am - 6pm
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